PDF Download November 18, 2015 Agenda (PDF)

ITSO Summit San Francisco
November 18, 2015

↓ Agenda Key

View detailsKeynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

View detailsExecutive Visions

Panel moderated by Master of Ceremonies and headed by three to four executives discussing critical business topics

View detailsThought Leadership

Solution provider-led session giving high-level overview of opportunities

View detailsThink Tank

End user-led session in roundtable style, focusing on best practices

View detailsExecutive Boardroom

Interactive session led by a moderator, focused on industry issue

View detailsExecutive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

View detailsFireside Chat

Discussion of business drivers within a particular industry area

View detailsAnalyst Q&A Session

Moderator-led coverage of the latest industry research

View detailsVendor Showcase

Several brief, pointed overviews of the newest solutions and services

View detailsCase Study

Overview of recent project successes and failures

View detailsOpen Forum Luncheon

Informal discussions on pre-determined topics

View detailsNetworking Session

Unique activities at once relaxing, enjoyable and productive

View detailstitle

desc_short

Wednesday, November 18, 2015 - ITSO Summit San Francisco

8:00 am
-
9:00 am

Registration & Networking Breakfast

9:00 am
-
9:15 am

Welcome Address and Opening Remarks

Presented by:

View detailsJames Quin, VP, Events , CDM MediaCDM Media

9:15 am
-
10:00 am

Keynote Presentation

Making Smarter Business Decisions

Today’s business environment operates at an incredible pace and to stay relevant in that environment each business must itself be able to operate at that same pace, be able to make the right decisions at the right time. Enterprise IT departments face intense pressure to support this pace and increasingly must turn to automation processes to deliver the agility that supports impressive business performance in the most cost-efficient IT environment possible. To drive growth, IT leaders must minimize business risk and maximize performance while simultaneously containing costs.

Takeaways:

  • Innovation is critical in today’s environment and efficient IT operations is an essential baseline for any business growth and agility
  • As enterprise IT budgets continued to be squeezed, maximizing IT ROI is a driver of success, but this must be done in a way that minimizes risk
  • IT is no longer a cost center for those that have optimized IT instead becoming a business enabler and a distinct competitive advantage

Presented by:

View detailsDino Balafas, VP of Marketing, TeamQuestTeamQuest

10:05 am
-
10:35 am

Think Tank

Getting the Value out of Your Infrastructure Spend

IT infrastructure represents a massive enterprise investment. From the servers, storage, and networking equipment of the computing platforms, to the floor space, electrical, and cooling capabilities of the data center that house them, businesses have invested significant dollars. In many cases however a not insignificant portion of that money, not to mention the time and effort that supports it, is being wasted because the infrastructure is not running as efficiently as it can. To fully leverage the value of the spend that has already been made and maximize return on investment, CIOs need the efficiencies that only optimized IT can deliver.

Takeaways:

  • Streamlining enterprise IT performance processes leads directly improved business and workforce productivity
  • Increasing IT efficiency allows enterprises to make more informed business decisions
  • Optimized IT allows you to make just the right investments to consistently satisfy demand with neither over nor under provisioning

Presented by:

View detailsSunyo Suhaimi, Director of IT Cloud Transformation, VMWareVMWare

10:40 am
-
10:55 am

Networking Break

11:00 am
-
11:45 am

Client Case Study

Client Case Study

Join us as Joe Johnson with Acme Inc. shares his company’s story on how optimizing their IT department has positively impacted business results.  He will describe what their situation was like before these changes were made and will show how IT service optimization has had a positive and measurable impact on their organization’s goals and business objectives.

Takeaways:

  • IT departments, and IT leaders, can no longer look at the world through an IT only lens, they must view projects from a business perspective
  • Delivering appropriate capacity and performance from IT investments is the best way for IT to help meet business objectives
  • TeamQuest solutions have a direct and measurable impact on an organization’s ability to meet business goals

Presented by:

View detailsJerry Goldman, Director of Technical Services, The Law School Admission Council (LSAC)The Law School Admission Council (LSAC)

11:50 am
-
12:20 pm

Live Diagnostic

IT Service Optimization Maturity Assessment

IT organizations that rank low on the maturity scale for IT capacity management practices fight an average of 8 unexpected IT issues per week, requiring 7 staff members to each spend 3 hours and 24 minutes resolving it. That’s 190 hours a week, or the equivalent of 4.75 full-time employees. Imagine how much more productive and efficient your IT organization could be if you could avoid firefighting and spend more time planning. This live diagnostic will allow participants to take a quick 20 second maturity assessment that will help them determine where they rank - Chaotic, Reactive, Proactive, Service-Oriented or Value Oriented. Results will be compiled and discussed this highly interactive session.

Takeaways:

  • The key to improving service optimization capability is understand the nature and magnitude of the problem that exists today
  • Moving to a Value-Oriented approach certainly offers the most value, but benefit exists at every increase in maturity
  • Optimizing IT Service delivery isn't just a nice to have; with millions of dollars at stake, it's a MUST have.

Presented by:

View detailsPer Bauer, Director International Services, TeamQuestTeamQuest

12:25 pm
-
12:55 pm

Think Tank

Maximizing IT Effectiveness to Minimize Business Risk

The combination of unpredictable and changing demand, complex technologies and processes, as well as environment scale combined with limited staff all contribute to service availability and performance risk. While IT performance risks are bad for their own sake, it is their ultimate manifestation as business risks – reduced revenue, reputation damage, weakened customer satisfaction, and regulatory fines – that creates the bigger overall problem. To mitigate these business risks, enterprise IT departments must ensure the efficiency and effectiveness of their operations.

Takeaways:

  • Demand is elastic and to optimally prepare you must know where you bottlenecks will be before they appear
  • Being able to accurately measure and report on performance is essential to avoiding service-based penalties and regulatory run-ins
  • Understanding enterprise resource usage to make sure you are using the least costly infrastructure needed for each application or service

Presented by:

Alex Derafshan, Principle Cloud Architect, Kaiser Permanente

12:55 pm
-
1:00 pm

Thank You Address and Closing Remarks

Presented by:

View detailsDino Balafas, VP of Marketing, TeamQuestTeamQuest

1:00 pm
-
2:00 pm

Networking Luncheon